VIDEO ALARM MONITORING CENTRE (outsourcing CCTV monitoring service)

The Blancom surveillance centre in Split is one of the best equipped video surveillance centres in this part of Europe. From 2009 we are offering outsourcing CCTV monitoring of business and residential buildings at a very reasonable price.

If you want to implement a reliable security system for your home or business, we suggest you to connect your surveillance location to our video alarm centre. Our VAC is a central point of surveillance and control operating on a 24 hours per day, 7 day per week basis. It receives all information from surveillance locations and its operators undertake all previously agreed measures in order to provide the highest security standards to the area under surveillance.

Global upgrading of security standards, both by widening the scope of technical protection services and increasing the capacities due to the latest trends and interest in security services, has resulted in an ever-growing need for specialised surveillance centres which also include comprehensive stations for management of all types of technical protection. Blancom surveillance centre in Split is one of the best equipped video surveillance centres in this part of Europe.

Despite contiguous technological development it is always not possible to completely avoid false alarms. The most common causes of false alarms are faulty system design, poor installation, but mostly the mistakes by alarm system users. The first step is, thus, the right choice of professional, authorized company which will make the adequate project and propose recognised technical solutions, high quality supervision and control during alarm system installation.

Alarm systems

Alarm systems are usually set in armed position after business hours or when there nobody in the area. Video surveillance system operates 24 hours a day enabling, thus, more efficient business activities of the user. A CCTV monitor provides the security guard surveillance of the area and its surroundings or the owner and the works manager the supervision of the working process. Analogue or, today more often used, video recorders the video signal from all or only from the preselected cameras is memorised. The efficiency of a high quality alarm system is demonstrated during possible incidents such as burglary, theft, endangering human lives, etc. Such incidents are immediately detected by the operator in our centre who promptly takes the appropriate measures limiting, thus, the criminal activities of the perpetrator. The video recording later facilitates the investigation and the search for perpetrator.

Remote video surveillance

On the video surveillance system market the customer can choose among various systems which, besides sending the messages, also transfers video recordings and have the option of two-way voice communication. Security cameras and speakers can also be installed outside the building; the systems are motion-activated and have alarm inputs for various alarm sensors. In case of unauthorised access the system is activated and it is possible for the operator in the alarm centre to remotely view live and recorded video from the location. A multi warning talking alarm is often very effective as the burglar usually abandons his intention as soon as he hears the warning.
Depending on the event security level, the operator calls either the police or the intervention team. In this way human and technical resources are protected in a way since police and intervention teams do not, as a rule, intervene in the case of false alarms. Each alarm message is visually and audially verified. In just a matter of seconds the operator in the alarm centre can assess the situation and undertake the appropriate measures. Such direct insight is also available to intervention team before their entrance into the object. The video images can be transferred through the telephone line and ISDN, through TCP/IP networks (LAN, WAN, Internet) as well as mobile networks (GSM, GPRS, UMTS).

In order to enable the authorised person to efficiently perform the surveillance of large number of surveillance locations and duly react in case of need, the applied software solution includes also the immediate warning methods about events on surveillance locations. Such methods include motion detection method when the alarm channel is shown immediately on alarm screen along with the sound signal and flashing warnings as well as guidance to the user through pre-set procedure after the alarm is sounded. The methods also eliminate the need to manual supervision of numerous video data and the authorised personnel can focus on main screen where all necessary event data are shown.

Local technical protection systems are connected to surveillance centre 24 hours a day and enable reliable surveillance of your buildings.
In case of an alarm the procedure is performed according to the agreement with the customer but also according to professional rules and relevant laws. The procedure consists of monitoring the video surveillance equipment, recording possible events on surveillance locations, alarm situations, sending the intervention teams on location, calling the police, fire department, and ambulance, informing the customer and security service guards in the object. Upon arrival at the location the object is protected from further endangerment and other unauthorised procedures before police arrival. At the same time, the CDS dispatchers continuously monitor and inform about all changes on the object and the criminal activities of the perpetrator. After the intervention is completed the report is being prepared both in written and electronic format and delivered to the customer and, upon request, to the police.