Quality features of our solutions:
- reliability, availability and resistance to falls
- scalability - our systems follow the growth of the customer's business
- safety - taking into account data protection, as well as data access control
- integration with existing systems - with the purpose of protecting our client's existing investment.

We gained our many years of experience by developing solutions for big companies and organisations in the banking and telecommunications sectors, as well as public administration and industry. So far, we have participated in many unique projects as consultants, designers and programmers, and we have great experience in the development of complex information systems.
Our goal is to provide a solution that will satisfy not only the existing needs of the client, but also future, long-term needs.

Some of the solutions we have implemented (in alphabetical order):

- Central Information System for Consumer Protection is a solution which enables the monitoring of consumer reports and provides necessary information to all customers participating in the process of consumer protection. End-users are able to report a violation of consumer rights on-line, and have constant insight into the processing of the report. The system was designed on the basis of EU legislation.

- Complaints Centre is a solution which automates complaint management, problem reports, demands, remarks, recommendations and suggestions. The solution is completely parameterised, and its full functionality is accomplished by its integration within the organisational structure of the company and its human resources, which enables the definition of escalation procedures. The complaints centre fits completely into the existing business activities; it can be a part of the integrated contact centre or an independent Web application.

- Debt Collection Management is a solution that ensures unique application support through all the stages of outstanding debt collection. The purpose of this solution is acceleration of the claim-processing procedure and the reduction of processing-related costs.

- IP Centrex is a solution that enables outsourcing of communication services for business customers as an alternative for their own communication system. Integration with e-mail and other communications and collaborative systems provides a new dimension of exchange of business information.

- IP Contact Center (IPCC) represents a new generation of solutions in the area of processing clients' demands. By integrating verbal and data technologies, IPCC merges various media: verbal, Web, e-mail, SMS and fax. By using a multi-service IP network, it is possible to improve the existing services, to develop new services and applications, to personalise the information-based service and contact history for each individual client, to increase client satisfaction and productivity of the agent.

- Paperless sessions is the name of a product that controls the implementation of decisions, standardisation of business processes, voting, communication, searching and filing. It ensures significant time and financial savings.

- Relationship Management System is a product developed for improving the quality of customer relations. It enables strategic sales planning and monitoring of achievements. Sales campaigns with special prices are planned for every customer on the basis of profitability.

- Service Desk is a solution that supports the centre of communication with customers, intended for monitoring and solving reported problems. The processes supported by this solution are set up according to ITIL methodology. New business technologies were integrated into Service Desk, such as the IP contact centre and central application system for the reception and filing of reports, suggestions and demands. By integrating verbal and data technologies, we are able to merge various media: telephone, fax, Web and e-mail. This allows us to completely adapt to clients' needs.

We were the first in Croatia to:
- Implement a WebSphere Portal on Host (2007)
- Implement the only IBM "System Storage Solution Center" in Croatia (2005)
- Implement the largest and most complex IP Call Centre in the Adriatic Region (2004)
- Provide outsourcing services for ICT infrastructure management (2004)
- Implement IBM Blade technology (2003)
- Offer technical support 24/7/365 covering the whole territory of the Republic of Croatia (1998)