Logos Contact Center Solutions
In today's extremely competitive financial industry market, where existing clients retention is of the same importance as new clients acquisition, besides the products and services, the highest quality of the communication with the clients gives the necessary competitive advantage over competition. Thanks to Logos's long experience in the development and implementation of Call/Contact Center services in the financial industry, as well as to the close cooperation with our banking customers, we have defined the new concept for our Call/Contact Center solution, and developed our new multi-channel Call/Contact Center solution - LIVE. Integrating wide range of CTI technologies and applications, with built-in multi-channel support (voice, fax, SMS, e-mail), Logos's LIVE makes a powerful Contact Center platform. Centralized contact processing, administration, Statistic & Reporting, as well as easy integration with Third Party applications and different IT environments, result in lower production costs and higher quality of the communication with clients, at the same time improving the efficiency of the contact center services. Supporting not only processing of Inbound calls and contacts, but as well Outbound campaigns, via ProDialer (Automated Outbound Call Generator) and Telemarketing modules, LIVE enables more "aggressive", proactive approach to customer relationship and sales strategies. Wide range of statistic parameters and multiple and flexible reporting options enable critical and detailed insight in the Call/Contact Center Quality of Service level, pointing out "bottlenecks" and "overheads" of the service.
Java, C++ and PHP development toolkits, Linux OS, Fault-Tolerant PC hardware platforms, CTI and VoIP support, modularity and scalability - all these features make LIVE the perfect contact center platform for small, medium and large contact center services. Web-based LIVE agent clients, together with VoIP infrastructure, enable set-up of truly distributed call centers, with physically dislocated agents. Flexibility of the development toolkits enables easy and quick implementation and smooth integration, as well as the "tailor-made" customization approach to the specific IT requirements and business needs.
Besides LIVE, as the core contact center platform, Logos's offer in this field comprises:
a) ProDialer Module
- Automated outbound call-generator module, compatible with CTI and VoIP infrastructures, highly recommended to be used in Collections and Telemarketing campaigns.
b) Telemarketing Module
- Application Modules for the agent's script generation
c) Contact Processing Management Module (CPM)
- Highly flexible Contact Processing module, with rich set of the escalation and notification parameters set-ups, and detailed and flexible S&R features. Can be used as Stand Alone solution or integrated with Call Center solution, in Claim Processing, Help Desk or Telemarketing services.
|
|
Home
Logos d.o.o.
