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 Multilingual outsourcing
Call/Contact centre for the
Croatian market
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Connect Contact Center is a multilingual outsourcing Call/Contact centre for the Croatian market. We provide integrated services to companies for both inbound and outbound contacts through various communication channels (telephone, fax, e-mail and SMS).
Connect Contact Center offers a total customer care service, with all corresponding activities, enabling companies and institutions to focus on their core business.
Our Outsourcing model enables you to select from a number of different customer care services that which best suits your needs.
We ensure our clients:
- minimum investment
- immediate service implementation
- large savings in material, human and technical resources
- flexibility - switch ON or OFF services as you wish
- simple planning and use of a mix of both internal and outsourced resources
- user-focus on Core Business equates to better results than competitors
Telecommunications and IT infrastructure potential provided by the Connect Contact Center:
Screen based telephony; auto attendant; interactive voice response; skill based routing; customer based routing; predictive dialling; unified messaging; Voice mail; Fax-on-demand; CRM; CATI and workflow editing; SMS, fax, e-mail servers; CC server; IVR server; DB-SQL server;
In communication with service users, user solutions are developed and individual custom-made CRM applications used, thus providing a high level of flexibility in services provision.
Connect Contact Center Staff consists of a team of experts with diverse marketing and communication skills and experience, and a group of educated and experienced operators focused on appropriate and effective achievement of clients needs.
We offer to our clients the following services:
Complete customer care solution
- we inform and answer questions and requests about your existing and potential products and services (consumer line)
- we provide help to your clients (helpdesk services)
- we receive your customer's suggestions and complaints
- we receive orders
- we systematically take care of your customers needs (customer care, CRM)
- we implement predefined work processes
Coordination of sales and marketing activities
- we manage your customer and client relations (CRM)
- we open new sales channels in your name
- we arrange meetings with your sales representatives
- we conduct telemarketing and telesales of your products/services
- we conduct telephone market and public opinion surveys
- we support your campaigns, prize games, quizzes, voting
- we receive orders for catalogue shopping
- we take care of collecting your unpaid bills
Contact management
- we carry out contact management - sending invitations, direct contact, taking registrations
- we offer helpdesk conference services
Database management
- new database creation through contact editing and data mining
- updating existing databases
- analysing and editing data, making reports
Consulting - planning, equipping, performing, educating and other consulting services for complete contact center solutions.
Some of our clients are:
- Cisco Systems
- Toyota
- HP
- Verlag Dashofer
- Vaillant
- SAP
- Avon
- Allianz ZB
- ...
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