COMBIS consults, develops, introduces, integrates and maintains complete information-application-communication solutions developed according to customer-specific requirements.
Along with application and ICT solutions, COMBIS offers consulting services, and we are one of the rare companies that can offer complete business solutions.
About COMBIS:
- A leading Croatian systems integrator (Source: IDC Croatia IT Services Summary, September 2006).
- Headquartered in Dubrovnik with eight branch offices across Croatia, in Zagreb, Split, Rijeka, Osijek, Pula, Zadar, Varaždin and Novigrad.
- In 2006 COMBIS formed a company in Bosnia and Herzegovina.
- Total revenue in 2006: cca. EUR 45 mil.
- Quality management system has been certified according to the standard ISO 9001:2000.
- COMBIS employs more than 190 people.
- A private limited liability company established in 1990.
COMBIS was the first company in Croatia to:
- Implement the only IBM "Total Storage Solution Center"
- Develop first Croatian Visual Intelligence product - ComVis, a calculating tool for interactive visualisation and analysis of multidimensional data
- Implement the largest and most complex IP Call Centre in the Adriatic region
- Provide "outsourcing" services for ICT infrastructure management
- Offer technical support 24/7/365 covering the total territory of the Republic of Croatia
- Implement IBM Blade technology
Organisation
COMBIS is organised into eight departments that fully cover our solutions, services, applications and products. Employing young, educated people (65% are younger than 35), investing in their education and professional development, COMBIS has successfully built a recognised position in the Croatian ICT market.
We are particularly proud of the teamwork and friendly spirit in COMBIS that we have fostered for years and that we value as much as knowledge and expertise.
Mission
We enable our clients to improve their business results by focusing on their core business and efficient use of IT technologies, and enable our employees to fulfil their potential through personal and professional development.
In this way, by improving satisfaction of our customers, employees and owner, in an environment of trust and cooperation, we have created a successful company based on knowledge and work as our main values.
Vision
We aspire to be the leading regional IT company, providing renowned ICT solutions based on top-quality services and world leading technologies.
Solutions
In accordance with customer requirements, we provide consulting services and develop, introduce and maintain modern information-application-communication solutions based on advanced technologies. We have gained significant experience participating in unique projects as consultants, designers and programmers, developing solutions for companies and organisations in banking, telecommunications and the public sector. Our goal is to provide a solution that will satisfy both present and future long-term customer needs.
Some of the solutions we have implemented on-site are:
Debt Collection Management - an application solution that ensures unique application support through all debt collection phases. The purpose of this solution is to accelerate document processing (debt collection), and reduce costs related to document processing. In integration with Contact Centre, it demonstrates full functionality and business advantage.
Relationship Management System - an application solution intended for improvements in quality client relationships. This solution enables strategic sales planning and monitoring of accomplished results in relation to planned results. Sales campaigns with special prices are planned individually for each client on the basis of the clients profitability. Unifying all data on client relationships ensures high-quality analysis and monitoring.
Central Consumer Right Protection System - enables the monitoring of consumer requests and provides the necessary information to all users who participate in the consumer protection process. End-users can report violations of consumer rights over the Internet, whilst having an ongoing insight into the problem solving process. The system is designed on the basis of EU legislation.
IP Call Center (IPCC) - represents a new generation of solutions in the field of processing customer requests. Integrating speech and data technologies, IPCC integrates different types of customer access: speech, web, e-mail, SMS and fax access. Utilising multi-service IP networks, it is possible to improve existing services whilst developing new services and applications, and to personalise service based on data and history of contacts for every client, thus increasing customer satisfaction and agent productivity.
IP Centrex - is a solution that enables the outsourcing of communication services for business users as an alternative to their internal communications system. Integration with mail and other collaboration systems gives a new dimension to business information exchange.
Paperless sessions - is a solution that enables the control of executions of decisions, standardisation of business processes, voting, communication, searching, archiving, whilst ensuring significant time and financial savings.
Services
We are focused on expanding and improving our services in order to increase the number and quality of solutions offered and responding to all customer requests. COMBIS provides a comprehensive offer of services in information-communication technologies:
- Consulting Services
- ICT Systems Design Services
- Solution Implementation Services
- Project Management Services
- Systems Integration Services
- Technical Maintenance and Business Systems Administration Services
COMBIS offers equipment lifecycle management services, including planning, implementation, maintenance, migration and equipment care. Technical maintenance and business systems administration services include:
- PC Infrastructure Management
- Server Infrastructure Management
- Printer Infrastructure Management
- Storage Management
- Network Management
- Communications Infrastructure Management
- ATM Management
Combis Partners
We are an authorised partner and distributor of reputable producers of world-renowned information technology equipment and software. Our strategic partners have recognised our values, assigning us high partner status:
- Acme Packet Regional Partner
- Active Voice Platinum Partner
- Cisco Systems Gold Certified Partner
- Cisco Systems Integrator
- Cisco Advanced Technology Provider for Internet Protocol Contact Center
- Citrix Gold Partner
- Dell Distributor
- Diebold Distributor and Service Partner
- HP NonStop Servers Reseller and Service Provider
- HP Preferred Partner
- IBM Premier Business Partner for Systems and Services
- IBM Premier Business Partner for Printing Systems
- IBM Premier Business Partner for Software
- Lenovo Premium Partner
- Lexmark Distributor
- Linksys Reseller
- Microsoft Gold Certified Partner
- Netclarity International Distributor
- net.com Distributor and VAR Program Organizer
- Oracle Partner
- R&M Distributor
- SAS Application Program Partner
- Sylantro Reseller
- Sonus Networks Regional Partner
- Teldat Partner for Mobile Routers
- Topaz Systems Partner for Product Integration
- VMware VIP Enterprise Partner
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